Why shop with us?

How can I order an item?

What kind of payments do you accept?

Is it safe to order and pay online in your shop?

Why was my credit card transaction denied?

What is the shipping cost?

Do you offer free shipping?

How can I track my orders shipment?

What is your return policy?

Do you offer customer discounts?

Do you offer wholesale discounts?

Do you offer custom smaller or larger sizes?

How to use a gift certificate or a discount code?

How to use the wishlist?

How can I get a new password?

How can I change my account information?

Why have I not received the welcome and/or order update e-mails?

How do I return an item?

Declined transactions can be caused by several issues:

• Connection problems between the payment gateway and the banks secure servers.
• Incorrect credit card payment information
• Failure to pass the fraud screen.
• Some credit cards are disabled for internet use.

If your credit card is declined please contact our customer service about alternative payment methods for your order.